We are confident that you will love each and every one of our products, which is why we offer a 100% satisfaction guarantee. If for any reason you are not completely happy with your order, get in touch with us within 14 days of receiving your product and we will make sure to find a fitting solution together.
Our dedicated customer service team is available to handle all of your enquiries by phone, email and live chat – they will be happy to help.
What information do we need?
1. The order number.
2. If you ordered multiple products, let us know how many items are affected. Please send us the barcode (number) of the product(s) you are not satisfied with.
3. A detailed description of your complaint.
4. If a photo could clarify the complaint, please include this too.