When using the internet, you use a browser, which saves information from each site you visit and stores it in its cache and cookies. The cache is a reserved storage location that collects temporary data to help websites load faster. Cookies are small text files that your browser places in the computer to store data, such as the name you are logged in with and what you are doing in our software.

If you do not regularly clear your cache and cookies, it can slow your browser and in turn, your experience on our website and others. It is also important to ensure your browser cookies are allowed. If your browser is set to "Do not accept cookies", this may cause problems when browsing on our website. 

For more information, please see our cookie policy.

Skip to: How to allow cookies?

How to delete cookies?

We highly recommend clearing your cookies from your browser regularly to prevent problems with logging in or ordering. We will explain how you can do this below.

Delete cookies in Firefox:
1. Go to "Tools" (three horizontal lines in the top right corner) ▸ "Preferences" ▸ tab "Privacy & security".
2. Under "Cookies and site data" click on "Clear data".
3. Choose the data you want to clear and click "clear".

Delete cookies in Chrome:
1. Click on the three dots in the upper right corner of the screen.
2. Click on "Settings". 
3. Scroll down, under on "Privacy and security" ▸ "Clear browsing data".
4. Make sure that "Cookies and other site data" is checked and press "clear data".
5. You can also indicate how old the cookies should be. Choose "The first use" here.

Delete cookies in Safari:
1. Click "Safari" ▸ "Preferences" at the top left and choose "Privacy".
2. Go to "Manage website data".
3. Click on "Delete all" and click on "Delete now".

Delete cookies in Microsoft Edge:
1. Next click on the clock-shaped "History" button. Here you will be able to view your browsing history.
2. If you click on "Clear History" and then on "Show more".
3. Select the ones you want to clear and click on the "Clear" button.

Delete cookies in Internet Explorer:
1. Go to the "Extra" menu (or the gear icon) ▸ "Internet Options" ▸ "General" tab. Under "Browsing history," click "Delete".
2. You may not want to delete everything. Make sure that at least "Cookies" is checked and click on "Delete".
Please note: We do not recommend using Internet Explorer. The browser is no longer supported and although many sites work well, developers generally no longer test for Internet Explorer.

How to allow cookies?

We kindly ask you to adjust your cookie settings to make your experience on our website as pleasant as possible. We will explain how you can do this below.

Allow cookies in Firefox:
1. Click on the three horizontal lines in the top right corner.
2. Click on "Preferences".
3. Select "Privacy and security".
4. Under "Tracking protection" select "Never". 

 Allow cookies in Chrome:
1. Click on the three dots in the upper right corner of the screen.
2. Go to "Settings".
3. Scroll down and select "Site settings" under "Privacy & Security".
4. Click on "Cookies and Site data".
5. Select "Allow all cookies".

 Allow cookies in Safari:
1. Click "Safari" in the upper left corner.
2. Choose "Preferences" ▸ "Privacy".
3. Uncheck "Block all cookies".

 Allow cookies in Microsoft Edge:
1. Click on the 3 dots from the top right corner of the browser.
2. Select "Settings"▸ "Site permissions".
3. Select "Cookies and site data". 
4. Check "Allow sites to save and read cookie data (recommended)"
5. Restart Edge.

 Allow cookies in Internet Explorer:
1. Click the gearwheel on the top right ▸ "Internet options".
2. Select "Privacy".
3. Under "Settings" click "Advanced".
4. Accept "First-party and Third-party Cookies" and check "Always allow session cookies".

Please note: We do not recommend using Internet Explorer. The browser is no longer supported and although many sites work well, developers generally no longer test for Internet Explorer.