When you experience trouble when installing or updating our software, this is mostly caused by your firewall or antivirus settings.

Adjust security settings

Learn how to adjust your firewall 
Learn how to adjust your antivirus program 

If that does not work, please deselect "Allow apps from the Store only".

You can find this option by going to "Windows Settings" ▸ "Apps & features".

Not working on Windows? Find the same instructions for:
- Offline creator tool Mac