When you experience trouble while installing or updating our software, this is mostly caused by your firewall or antivirus settings.

Adjust security settings

Learn how to adjust your firewall 
Learn how to adjust your antivirus program 

If that does not work, please deselect "Allow apps from the Store only".

You can find this option by going to "Windows Settings" ▸ "Apps & features".

Several reasons may cause trouble when installing or updating our software. This can be due to your firewall or antivirus settings, permissions associated with your computer (if not operating on a personal computer please check your permissions) or the OS is outdated and cannot run the latest version of our software. Please check the latest version of the bonusprint creator tool to ensure this is not the cause of the issue. 

Adjust security settings

To update our creator tool software on your Mac, you need to enter the password you use to log into your Mac computer to authorise the installation of the update. 

If that does not work, please follow the steps below:

1. Click the apple icon from the top left corner of the screen.
2. Select "System preferences" ▸ "Security & Privacy" ▸ "General" menu.
3. Check the right box for "Allow apps downloaded from" 

Learn how to adjust your firewall 
Learn how to adjust your antivirus program