If an unexpected error occurs in our program, the photo book creator may ask you to send us an error report. Please fill in your email address and click on "Send report" to send to our IT department. The report is not received automatically by our customer service agents, but we can find the error report, see what the issue is and try to solve the problem as soon as possible.
We do need your email address to find the report, so please make sure you fill that in before you send the report. After that, contact our customer service team and we will try our best to help you out!
Have you experienced an error message whilst sending the error report? For our customer service team to assist you as quickly as possible, please provide a screenshot of the message. For further details, see how can I make a screenshot on my device?