Issues that occur during startup of our creator tool can be due to problems with uploads or incorrect downloads.
1. Please make sure that you are on a stable Internet connection. If possible, try connecting your device to a cable instead of wifi.
2. If this does not resolve your issue, please try a complete reinstall of the creator tool.
Please note: any saved photo books you have on your computer will still be saved there even if you do a reinstall of the creator tool.
- Uninstall the creator tool (show instructions for Windows 7 or Windows 10).
- Restart your computer.
- Go to our website to download our creator tool again.
- Install our creator tool on your computer.
- Try opening our creator tool again.
Still not working?
We kindly ask you to fill in our contact form with the following information:
1. What version of Windows are you working on? Click here if you do not know which operating system you are using.
2. What version of our creator tool are you working on?
3. Attach all log files of our editor (Where can I find the log files in the offline creator tool (Windows)?)
4. Please indicate in brief what problem you are experiencing and which error message you receive.