Windows XP and Vista - Offline creator tool
Please note that Windows XP and Vista are not supported anymore by current versions of our editor. Read more about this topic in our FAQ.
Windows 7, Windows 8 or Windows 10 - Offline creator tool
Default location: "Documents" ▸ "Bonusprint" ▸ <Title of your book>
Open the folder with the name of the photo book that gives you this error message. Attach all the .ALB files (.ALB, .~ALB and ~ALB2) as an attachment to the message you send us via the contact form.
Online editor (ALBX)
- Open the online program,
- Open the album in question,
- Log out of your account by clicking on your name or email address at the top right of your screen.
- Save your album by holding down the "Shift" button and then press the "Save" button in the editor. The album will now be stored locally on your computer.
You can add this file as an attachment to the email you send to our customer service.