Sometimes when an error occurs, our technical team will require the .ALB files to resolve. If you have been requested to provide this information please follow the steps below.
Windows 7, Windows 8 or Windows 10
Default location: "Documents" ▸ "Bonusprint" ▸ <Title of your book>
Can't find the bonusprint folder? Search the name of your photo book from on your Windows toolbar and open file location.
The files you are looking for appears as follows:
Open the folder with the name of the photo book that gives you an error message. Attach all the .ALB files (.ALB, .~ALB and .~ALB2) as an attachment to the message you send us via the contact form.
Windows XP and Vista
Please note that Windows XP and Vista are not supported anymore by current versions of our editor. Read more about this topic in our FAQ.