When you are experiencing technical issues with one of our creator tools, it is possible our technical support requests you to send us the log files of the creator tool installed on your computer. This allows us to study the issue thoroughly and hopefully offer a suitable solution as soon as possible.
Customer support info
1. Open the app.
2. Within the start screen, you will see our logo at the top. Please hold this for at least 5 seconds, then release it.
3. Tab the option "Send customer info".
4. Send the file via email to firstname.lastname@example.org.
- Please include a short description of the issue you are experiencing.