1. Please make sure that your browser is up to date. For further instructions on how to update your browser, click on one of the links below:
- Google Chrome
- Microsoft Edge
Please note: We do not recommend using Internet Explorer. The browser is no longer supported and although many sites work well, developers generally no longer test for Internet Explorer.
2. Allow third party cookies in your browser.
3. Delete cookies from your browser.
4. Try opening our creator tool in incognito / private mode.
Still not working?
We kindly ask you to fill in our contact form with the following information:
1. Which browser (and what version) did you use to make the album? Click here if you do not know which browser you are using.
2. Did it work before?
3. Did you try the steps as mentioned in this FAQ?
4. Attach a screenshot of the creator tool showing that it does not open.