If you have no saved projects in the app, please uninstall the app and reinstall it after.
Please note: If you delete the app, you will lose all saved projects!
If you do have saved projects in the app, please check the following:
1. Is there enough storage space? The amount of space will differ for each device. We kindly ask you to delete some data from other applications on your device and free up some available space.
2. Is the bonusprint app up to date? See what is the latest version of the bonusprint creator tool?
3. Is your phone up to date? If not, please update to the latest OS version.
Still not working?
We kindly ask you to fill in our contact form with the following information:
1. What is the version of your phone's OS? Click here if you don't know which version you are using.
2. Please send the log files. See where can I find the log files in the app (smartphone and tablet)?
3. Please add a short description of the issue, including what was being worked on prior to experiencing the issue.
4. Attach a screenshot of the creator tool showing that it does not open.