MENU
  • question_mark_circle Customer Service
  • profile My account
    • My account
    • Order status
    • Saved projects
    • Logout
    • Contact
  • shopping_cart My cart
  • Photo booksslim_arrow_down
    • Create now
    • Photo books
    • Pre-designed photo books
    • Inspiration gallery
  • Wall artslim_arrow_down
    • Poster printing
    • Canvas prints
    • Mounted prints
    • Aluminium prints
    • Acrylic prints
    • All wall art
  • Photo prints
  • Personalised cardsslim_arrow_down
    • Design your own cards
    • Baby announcements
    • Thank you cards
    • Party invitations
    • Communion cards
    • Wedding cards
    • Miss you cards
    • Christmas cards
    • New Year cards
    • All personalised cards
  • Photo calendars
  • More productsslim_arrow_down
    • Personalised mugs
    • Gift vouchers
    • All photo products
  • Blog
  1. bonusprint
  2. Creator tools
  3. Troubleshooting

How can we help you today?

Troubleshooting

  • I have trouble installing or updating the offline creator tools, what can I do?
  • I have trouble starting the creator tools, what can I do?
  • I have trouble opening or editing my project, what can I do?
  • I have trouble saving my project, what can I do?
  • I have trouble uploading or ordering my project, what can I do?
  • My photos or texts become blurry when I add them to my project, what can I do?
  • What is the exclamation mark on my photo?
  • My antivirus program is blocking bonusprint, what should I do?
  • My firewall is blocking the bonusprint creator tool, what should I do?
  • Error messages you might find in our windows and mac editor
  • Error message "error displaying object ..." in the offline creator tool, what can I do?
  • Error message “Error in apc.exe” in the offline creator tool, what can I do? (Windows)
  • Error message "Could not make order file: Not enough storage is available", what can I do? (Windows)
  • Error message "This product has not been made with bonusprint", what can I do? (Windows)
  • What should I do with an error report (Windows)?
  • Nothing happens when I try to download the offline creator tool, what can I do? (Windows)
  • I don't see the product selection page, what should I do (Windows)?
  • Some of my fonts are missing in your offline creator tool, what can I do? (Windows)
  • What can I do when the offline creator tool is slow (Windows)?
  • Can’t see your Apple Photos and iCloud photos (Mac)?
  • What can I do when I edited my pictures in Photos but the adjustments are not visible? (Mac)
  • Where can I find the First Aid files as requested by your technical support (Mac)?
  • What can I do when the order of my pictures is different than it was in iPhoto (Mac)?
  • What can I do when I do not see the Photos library (Mac)?
  • Where can I find the .ALBX file in the online creator tool?
  • Where can I find the log files in the creator tools?
  • Where can I find the .ALB files in the offline creator tool (Windows)?
  • How can I uninstall the offline creator tool from my computer?

Self-service

  • Order status
  • View all your saved projects
  • Edit your personal data
alt_failed
Products
  • Photo books
  • Pre-designed photo books
  • Photo book ideas
  • Wall art
  • Photo prints
  • Personalised cards
  • Photo calendars
  • Personalised mugs
  • Gift vouchers
  • All photo products
Favourites
  • Poster printing
  • Canvas prints
  • Mounted prints
  • Aluminium prints
  • Acrylic prints
  • Thank you cards
  • Personalised invitations
  • Wedding Cards
  • Christmas cards
  • New year cards
Help
  • Price overview
  • Bulk orders
  • Shipping costs
  • Delivery times
  • Order status
  • Discount codes
  • Frequently asked questions
  • Contact
About us
  • About bonusprint
  • Sustainability
  • Corporate partnerships
  • Work at bonusprint
  • Blog
Payment options
American Express MasterCard VISA PayPal
Sustainability
FSC Red Milieu Barometer Bedrijf Ecosphere Valuta voor veen
Follow us on
twitter facebook youtube pinterest instagram
Discover our apps
app store ios app store android

bonusprint © 2022

  • Privacy policy
  • Cookie policy
  • Terms & Conditions
  • Contact