Troubleshooting
- I have trouble installing or updating the offline creator tools, what can I do?
- I have trouble starting the creator tools, what can I do?
- I have trouble opening or editing my project, what can I do?
- I have trouble saving my project, what can I do?
- I have trouble uploading or ordering my project, what can I do?
- My photos or texts become blurry when I add them to my project, what can I do?
- Error message "error displaying object ..." in the offline creator tool, what can I do?
- Error message “Error in apc.exe” in the Windows offline creator tool, what can I do?
- What is the exclamation mark on my photo?
- My antivirus program is blocking bonusprint, what should I do?
- Why are Internet Explorer 11 and Safari 10 no longer supported for the online creator tool?
- Nothing happens when I try to download the Windows offline creator tool, what can I do?
- I don't see the product selection page, what should I do (Windows)?
- What should I do with an error report (Windows)?
- Error message "Could not make order file: Not enough storage is available", what can I do (Windows)?
- Error message "This product has not been made with bonusprint", what can I do (Windows)?
- My firewall is blocking the bonusprint creator tool, what should I do?
- Some of my fonts are missing in your Windows offline creator tool, what can I do?
- What can I do when the offline creator tool is slow (Windows)?
- Can’t see your Apple Photos and iCloud photos (Mac)?
- What can I do when I edited my pictures in Photos but the adjustments are not visible in the Mac offline creator tool?
- Where can I find the First Aid files as requested by your technical support (Mac)?
- What can I do when the order of my pictures is different than it was in iPhoto (Mac)?
- What can I do when I do not see the Photos library (Mac)?
- Where can I find the .ALBX file in the online creator tool?
- Where can I find the .ALB files in the offline creator tool (Windows)?
- Where can I find the log files in the creator tools?
- Why are Windows XP and Vista not supported?
- Why are macOS versions below 10.11 (El Capitan) no longer supported (Mac)?
